In the months leading up to placing an order, I had numerous email and phone call exchanges with Angelina at Viking Marine - since it was a big purchase for myself (requiring a large deposit be sent outside the country), I wanted to ensure I ordered the right lift, with the right options, from the right company. During this time Angelina was extremely responsive - she would immediately reply to email questions I posed, she would answer the phone when I called, she would call me numerous times to try to get me to commit to an order, etc.
He said my lift might be installed the following Thursday March 31, or possibly Saturday April 2 if he had to wait for a part.
I reserved a day's vacation, and booked my 4 local laborers again, for that Thursday.
Thursday came and went, along with the weekend, without Bo appearing. More $'s thrown at the laborers....
I said I can wait no longer, especially given the numerous stories I am reading on the internet of others who are in the same predicament, zero communication from them to me since April, and that they are in business (per the Chamber of Commerce member and a customer who visited with them last week), yet ignoring my voicemails and emails since April.